TATA BSS Off Campus Drive For Freshers : Any Graduates 2014 | 2013 Batch : On 1st April 2014

COMPANY NAME

TATA - Tata Business Support Services Limited

TATA Business Support Services (TBSS) is a rapidly growing 3rd party customer experience management service provider,offering end-to-end customer communication management services across the customer lifecycle, which include: Customer acquisition, customer service, technical helpdesk, customer retention, collections and data analytics across Industry verticals and horizontals like

EXPERIENCE REQUIRED

0 to 1 Yrs Freshers 

location

Hyderabad

EDUCATIONAL QUALIFICATIONS

  - Any Graduates  

1. Any Graduate/undergraduate- (Any Specialization 2013, 2014 pass outs)
2. Should have minimum qualification as 12th Pass
3. Agent Age group: 18 years onwards

DESIGNATION

Technical support

SALARY

As Per Industry

REQUIRED SKILLS

Handling the technical queries of the customers.

1. Improve quality of service and increase client delight.
2. Call handling to develop first hand sensing of customer pulse and manage irate customers as a Supervisor.
3. Achieve the set targets of the team / process.
4. Maintain quality of interaction with customers.
5. Identifying opportunities for improving software performance.
6. Ensuring complete accountability for every call that they handled.
7. Constant inputs to improve their ability to handle irate calls

DESIRED SKILLS

Fluent English / Hindi communications skills and one regional language.
1. Ability to work under pressure.
2. Clear & logical Thinker.
3. Typing speed should be greater than or equal to 15wpm.
4. Shifts: Part time.

WEBSITE

www.tata-bss.com

WALKIN

Walk-IN Date: 1st April 2014

Time: 9.30am

venue:

R R S College of Engineering & Technology
Muthangi (Vill), Patancheru (Mdl),Hyderabad,
Andhra Pradesh, India, Pin- 502 300